Refund and Return Policy

Last updated: May 29, 2026

At Virelle Official, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please see our refund and return policy below.

Order Cancellation

Orders can be cancelled up to 12 hours after purchase. Once an order has been processed or shipped, it can no longer be cancelled.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us within 7 days of delivery at virelle.story@gmail.com.

To process your request, please provide:

* Your order number
* Photos of the item received
* A description of the problem

If approved, we offer a full refund at no additional cost.

Lost Packages

If your package is confirmed lost in transit, we will arrange:

* A new shipment, or
* A full refund

Returns

Due to the nature of our international shipping process, customers are not required to return products unless specifically instructed by our support team.

Unauthorized returns will not be accepted.

Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

Please allow 5 to 10 business days for the refund to be credited to your account, depending on your bank or payment provider.

Situations without refunds

Refunds will not be granted in the following situations:

* Incorrect delivery address provided by the customer
* Delays caused by customs or local postal services
* Normal variations in color, size, or appearance shown in product images
* Regret of purchase after order shipment

Contact Us

For any questions regarding returns or refunds, please contact:

Email: virelle.story@gmail.com

Thank you for shopping at Virelle Official.